Hello there, Earth Freak!
Here are some Frequently Answered Questions so you have an easier transaction with us:
Do you guys ship plastic-free?
Yes, we do! We use post-consumer packaging like used newspapers, paper bags, etc. But unfortunately this only applies for Metro Manila areas.
How do we receive our items?
For Metro Manila -
- On Demand Courier (via Mr. Speedy) - this allows you to receive the product the same day it is dispatched from our HQ with no specific time frame available from Mondays to Fridays. We're humans too, so there will be days in the week where we might not be able to send your product the moment you settle your payment but rest assured you are notified about this. :) PIN LOCATION: Merville Park Subdivision, Paranaque City. Please message us for the complete address.
- Standard 2-3 days Delivery (via Blitz Delivery) - this allows you to receive your products within 2-3 working days after your orders have been picked up/dispatched from our HQ. Our dispatch days are Mondays, Wednesdays and Fridays. You will be notified by our team when your orders are already picked up and on the way via email.
Outside Metro Manila (via CliqNShip) -
- For provincial areas, we only have one type of shipment where you will receive your products within 3 to 5 working days after your orders have been picked up/dispatched from our HQ. You will be notified by our team when your orders are already picked up and on the way via email.
TIP: If you wish to receive your products faster, check our stockists and see maybe there's one in your area and you can directly coordinate with them. Yay!
When do you dispatch paid orders?
We dispatch orders every Monday, Wednesday and Friday only. Make sure you settle your payments before 10:00 pm the day before the dispatch.
How can I pay using my credit or debit card?
You can settle your payment at www.justpay.to/simulaph and indicate your order number! After which, send an email to firstname.lastname@example.org so we can confirm your orders.
Do you have a physical store?
We would love that! But for now, we're only doing all orders online and through our partner establishments around the Philippines. Check this page to know where to find us.
Do you accept resellers?
Yes, we do! Simply fill out the form here and we'll get back to you as soon as we can! We're always open for collaborations and partnerships!
Still have questions? Send us an email at email@example.com so we can answer them! :)
Keep the earth happy, always -
Celina & Maan